Terms and Conditions

Welcome to barcelona.yoyaku.io owned and operated by YOYAKU SARL whose registered office is 14 boulevards de la Chapelle, 75018 Paris FRANCE.

General Terms and Conditions

  1. By accessing the Website, you agree to these terms and conditions (“the Conditions”) and accept our Privacy Policy.
  2. If you wish to register with the Website, you must enter the “Log In” page and register using our online registration process. In doing so, you commit to (i) providing accurate and current information about yourself and (ii) maintaining and promptly updating the information.
  3. Upon completing the registration process, you will receive an account. Whether or not you use the “remember me” function, you’re responsible for maintaining the confidentiality of your account details. Notify us immediately of any unauthorized use and always log out after a session. We’re not liable for losses due to non-compliance with this provision.
  4. We may update these Conditions at any time. Your continued use indicates acceptance of these changes. Regularly review these Conditions for updates. If you disagree with any updates, cease using the Website.
  5. We reserve the right to modify or withdraw the Website, in whole or in part, without notice. You acknowledge that we’re not liable for such modifications or withdrawals.
  6. No compensation is owed due to inability to access or failure of the Website.
  7. Use the Website legally and ethically. Any misconduct may result in restricted access or legal consequences.
  8. Unauthorized access to any part of the Website is prohibited. If you have issues with other users, address them independently, without involving us.
  9. Any liabilities arising from your Website use or the use of your account by others will be your responsibility. You will indemnify us against all related claims, damages, and costs.
  10. We have the right to monitor and intervene in Website activities if necessary.
  11. All intellectual property on the Website remains our property or that of our licensors. Use it only as we expressly authorize.
  12. We aren’t liable for any direct or indirect damages related to your Website use. Our liability for death or injury due to negligence remains unaffected.
  13. You must be 16 or older to use the Website. Those under 16 must have guardian supervision. Parents or guardians accept responsibility for their child’s actions on the Website. Registration indicates you’re at least 16, and making a purchase means you’re at least 18.
  14. We can’t guarantee the Website will be free from threats or security breaches. We disclaim liability related to these issues.
  15. Any issues from accessing third-party links from our Website are not our responsibility.
  16. Your consumer rights under French law remain intact.
  17. If any part of these Conditions is unenforceable, the rest remains in effect.
  18. These Conditions, along with our Privacy Policy, represent our full agreement with you. Any misunderstandings or misrepresentations are addressed here. We’re not liable for any misunderstandings not addressed in these Conditions.
  19. Disputes will be settled under French law, though we reserve the right to handle matters in other jurisdictions.

Physical Products purchased from The Website (“Products”)

  1. State product details, your address, contact, payment details, and other necessary information when placing an order. Orders received after 5.00 PM GMT/BST are processed the next working day.
  2. Shipping options and their conditions are presented during checkout. You understand and accept the terms associated with your chosen shipping option.
  3. Responsibility for Customs & Duties: All products shipped from barcelona.yoyaku.io for delivery outside of the European Union may be subject to taxes, customs duties, and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. YOYAKU SARL has no control over these fees and cannot predict what they might be.
  4. Failure to Clear Customs: If a shipment is returned to YOYAKU SARL because the customer failed to clear customs or refused to pay the Import Fees, the customer will be responsible for any return shipping charges and fees incurred. Additionally, the customer’s account may be charged for any duties and taxes that were not collected by the destination country. Refunds for products that are returned due to customer’s failure to clear customs will be processed minus the shipping costs and any additional fees incurred.
  5. Customs Policies: Customs policies vary widely from country to country; customers should contact their local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
  6. Requests & Disputes: YOYAKU SARL will not refund or provide compensation for orders that are held or confiscated by customs due to non-payment of Import Fees by the customer.
  7. For orders outside of France, you are the importer and are responsible for all associated taxes and duties.
  8. Contracts for physical item sales are with YOYAKU SARL. Items are for personal use, and email is an accepted means of communication.
  9. No contract exists until you receive the items. We may cancel the sale for any reason until that point.
  10. Ensure the accuracy of your details. Notify us of changes promptly.
  11. You may cancel your order before dispatch by emailing [email protected] or calling +33 (0)1 80 06 64 01 between 11 am and 6 pm GMT/BST, Monday to Friday.
  12. Returns policy:
    • Damaged/Defective Goods
    • If you receive damaged or defective goods, you must notify us within 7 calendar days of delivery by contacting [email protected]. Your request must include:
    • Clear photographs of the outer packaging, the shipping label, and the damaged product.
    • A detailed description of the issue observed.
    • Claims for transport-related damage can only be processed if sufficient evidence is provided. In the event of damage caused by the shipping company, we will open a claim directly with our transporter. Any compensation, if applicable, will be subject to the transporter’s claim validation and policies.
    • Please note the following important clarifications:
    • Compensation applies only to damage affecting the outer sleeve (cover) or packaging caused by transport.
    • Surface marks, scratches, or defects on the vinyl record itself are not considered transport damage. These may result from the pressing or manufacturing process, which is outside our responsibility. Therefore, no refund or compensation will be granted for scratches or marks on the vinyl itself.
    • Any dispute or claim opened via third-party platforms (such as PayPal) without following this process directly with us may not be accepted.
    • By confirming your order, you acknowledge and accept these terms
  13. We may or may not fulfill customer orders based on stock availability and other factors.
  14. Track your order using the provided tracking number.
  15. For billing or other inquiries, contact us here or write to YOYAKU SARL, 14 boulevard de la Chapelle, 75018 Paris.

Privacy

Your data privacy is our priority. We handle your data in line with our Privacy Policy. For more on our Privacy Policy, check the “Contact” section on our site.